Managing teams in difficult or uncertain times

Sally Murfet draws from personal and professional challenges, including two redundancies and some serious business setbacks - one off the back of an ill-informed government decision - to offer insights into how to manage your team during difficult times.   

Navigating tough or uncertain times can be a turbulent journey filled with twists, turns and roadblocks.  

I recall many industry events that tested the social, economic, and physical fabrics such as dairy deregulation, market downturns and the live cattle export ban. Now, the industry is set to face another challenge in the form of the recent announcement from the Federal Agriculture Minister about the live sheep export ban from 2028. 

Many producers are still trying to understand what it means for them and the sector. As a sheep producer, you are most likely working your way through how to manage your debt load and serviceability as well as looking at alternative markets. It can be a stressful time.  

In this article, I will discuss the human impact of stress on decision-making and team performance and offer helpful hints for managing stress effectively.  

Stress can be a dual-edged sword. While a moderate amount of stress can act as a positive motivator, propelling us into action, excessive stress can harm us by compromising our safety and ability to make sound decisions.  

Self 

• Be self-aware: Start here! This is the most important part. The energy you bring to your team during this time will be reflected in the performance of your team. 

• Use emotional intelligence: As you navigate this journey, recognise that each individual will experience it in their own unique way. Respond with empathy and understanding. 

• Communicate openly: Discuss challenges and changes you will need to implement with your team. This will foster understanding and collaboration during uncertain times. 

Others/team 

• Strength in numbers: Discover how building strong networks of the right people can boost your resilience to navigate this challenge.

• Get clear on goals and expectations: Clarify your goals and expectations with your team. This will keep them focused and motivated despite any difficulties that may arise.

• Understand what support your team needs: Determine what support and resources your team needs and help team members discover solutions. This will build resilience in the face of uncertainty.

• Encourage teamwork and collaboration: Challenging times are a great time to leverage your team's diverse skills and strengths to tackle the situation. 

• Foster a positive and inclusive work culture: Boosting morale and maintaining a sense of community is vital right now. 

• Monitor team dynamics closely: Address conflicts or issues promptly to prevent negativity from spreading within the team. Lean into difficult conversations if needed – nip them in the bud.

• Recognise and appreciate your team: Acknowledge contributions to boost morale and maintain motivation. Even a simple thank you will go a long way.  

Business

• Stay informed: Staying abreast of industry trends and developments will help you make informed decisions using this intel to steer the team through it. 

• Review/rethink business systems and processes: This is an ideal time to find operational efficiencies. Look for wastage in movement, resources, over-processing, inventory, etc. 

• Provide opportunities for professional development: Look for training that empowers and prepares your team for future challenges (it doesn’t even need to be industry-related). 

Remember, the perspectives shared here are a starting point for you to explore without being an exhaustive “how-to”. As you navigate the weeks and months ahead, please consult your trusted advisors or mentors for further guidance and support.  

In addition to the thoughts above, one of the most valuable pieces of advice I can offer is to choose the company you keep carefully. Surround yourself with individuals who uplift and energise you instead of those who drain you of your vitality.

Above all else, prioritise taking care of yourself and your loved ones. Keep in mind that not every storm is meant to bring us chaos; some challenges can serve as stepping stones for growth. Stay agile and open to the opportunities that come your way. 

Sally Murfet is the Chief Inspiration Officer at Inspire AG (Australia) and an experienced people and culture consultant, facilitator, and speaker. She is dedicated to developing teams to reach their full potential and perform well together. Sally specialises in leadership, team development, and succession and is a certified practising member of the Australian Human Resource Institute.